Certification

Even though our stoves carry many UK certifications they are not certified in any way for Canadian purposes. If you need to provide your home insurance company with proof that your stove has been properly installed you will need a WETT technician inspect (or perform) the installation and issue a WETT report. WETT reports are commonly issued for properly installed non-certiied stoves and many hundreds of our stoves have been installed in Canada. If you think you will need a WETT report we recommend contacting a WETT-certified professional prior to purchasing a stove. You can find a WETT tech at wettinc.ca

Because the stoves are not certified in Canada the clearances provided in the manuals will be disregarded and instead blanket clearances for non-certified appliances will apply, you can find them here: woodheat.org/clearances

Clearances can be greatly reduced by using heat shields on your walls as described in the link above, your WETT technician will be aware of this option. 

Chimney

Our stoves use 4" and 5" chimneys. We do carry both sizes but are not aware of anyone else in Canada carrying the 4" size; the 5" size does exist but is not always easy to find. The most common size of chimney for wood stoves is 6" - widely available online and from local retailers - and all our stoves will work with a 6" chimney. You can purchase our 4" to 5" and 5" to 6" adaptors if you need.

To find out which chimney parts you will need please visit our page with installation diagrams here.

We ask all customers to please try to order all chimney parts (if ordering from us) at the same time as the stove to avoid unneshipping charges. We do not sell chimney parts without stoves. If you purchased a stove from us and are missing some chimney parts please contact us and we will provide you with a passcode for checkout without a stove, shipping charges will apply.

Delivery

We are currently shipping only within Canada. Delivery to most locations is FREE, please read below.

All orders ship from Toronto. We do our best to find the best shipping solution each time but we reserve the right to refuse free shipping to any location and refund your purchase if you do not wish to pay the shipping charges.

The Tiny Salamander and ST1 stoves almost always ship directly to home for free. Clarity Double and the Salamander Range are usually shipped to the nearest freight terminal. All other stoves often ship to home for free but where this isn't possible for reasons of cost or service availability they will ship to a terminal like the larger stoves above. We use terminals in the cities below:

BC: Victoria, Nanaimo, Port Coquitlam, Kelowna, Kamloops, Castlegar

AB: Calgary, Edmonton, Red Deer

SK: Saskatoon, Regina

MB: Winnipeg, Brandon

ON: All orders from within 2 hours of Toronto always ship to home. For other areas terminals are located in: Thunder Bay, North Bay, Sudbury, Timmins, SSM, Ottawa, Kingston

QC: Montreal, Quebec City

NB: Moncton, Bathurst, St John, Fredericton, Miramichi

NS: Halifax, Truro, Sydney, New Glasgow, Hebbville, Kentville, Yarmouth

PEI: Charlottetown

...and some others. If there is no terminal sufficiently close to you we will quote for residential delivery with liftgate. Of course you will have an option to cancel your purchase for a full refund if shipping costs are too high. 

If the stove is in stock please allow up to 3 weeks for delivery though usually it's a lot quicker. If the stove is not in stock we will put up a notice on the product page with the estimated delivery time.

Pick Up

You can pick up any stove for a discount from our warehouse in Vaughan, ON. Please allow at least 24 hours for the stove to be ready for pick up, as long as it's in stock. We will email you pick up instructions. Pick up hours are Mon to Fri 7 am to 3:30 pm. To use this option please select "Local pick up" at checkout, discount will be applied automatically.