We are currently shipping only within Canada.
All orders ship from Toronto. Please read the shipping conditions carefully. We do our best to find the best shipping solution each time but we reserve the right to refuse free shipping to any location and refund your purchase if you do not wish to pay the shipping charges.
Please note: we no longer ship chimney components without stoves. We strongly encourage our customers to order all chimney parts at the same time when ordering the stove.
The Tiny Salamander and ST1 stoves almost always ship directly to home for free. Clarity Double and the Salamander Range are usually shipped to the nearest freight terminal. All other stoves often ship to home for free but where this isn't possible for reasons of cost or service availability they will ship to a terminal like the larger stoves above. We use terminals in the cities below:
BC: Victoria, Nanaimo, Port Coquitlam, Kelowna, Kamloops, Castlegar
AB: Calgary, Edmonton, Red Deer
SK: Saskatoon, Regina
MB: Winnipeg, Brandon
ON: All orders from within 2 hours of Toronto always ship to home. For other areas terminals are located in: Thunder Bay, North Bay, Sudbury, Timmins, SSM, Ottawa, Kingston
QC: Montreal, Quebec
NB: Moncton, Bathurst, St John, Fredericton
NS: Halifax, Truro, Sydney, New Glasgow
...and some others. If there is no terminal sufficiently close to you we will quote for residential delivery with liftgate. Of course you will have an option to cancel your purchase for a full refund if shipping costs are too high.
If the stove is in stock please allow up to 3 weeks for delivery though usually it's a lot quicker. If the stove is not in stock we will put up a notice on the product page with the estimated delivery time.
You can pick up any stove for a discount from our warehouse in Vaughan, ON. Please allow at least 24 hours for the stove to be ready for pick up, as long as it's in stock. We will email you pick up instructions. Pick up hours are Mon to Fri 7 am to 3:30 pm. To use this option please select "Local pick up" at checkout, discount will be applied automatically.