Shipping

Shipping

All orders ship from Toronto. Please read the shipping conditions carefully. We do our best to find the best shipping solution each time but we reserve the right to refuse free shipping to any location and refund your purchase if you do not wish to pay the shipping charges.

Please note: we no longer ship chimney components without stoves. We strongly encourage our customers to order all chimney parts at the same time when ordering the stove.

The Tiny Salamander and ST1 stoves usually ship directly to home for free. Clarity Double and the Salamander Range are usually shipped to the nearest freight terminal. We use terminals in the cities below:

Victoria

Nanaimo

Port Coquitlam

Kelowna

Kamloops

Calgary

Edmonton

Red Deer

Saskatoon

Regina

Winnipeg

Brandon

Thunder Bay

Sudbury

Timmins

SSM

Ottawa

Montreal

Quebec

Moncton

Bathurst

Halifax

Truro

Sydney

Charlottetown

St John

...and some others. If there is no terminal sufficiently close to you we will quote for residential delivery with liftgate. Of course you will have an option to cancel your purchase for a full refund if shipping costs are too high. 

If the stove is in stock please allow up to 4 weeks for delivery. If the stove is not in stock we will put up a notice on the product page with the estimated delivery time.

Pick Up

You can pick up any stove for a CAD $150 discount from our warehouse in Vaughan, ON. Please allow at least 24 hours for the stove to be ready for pick up, as long as it's in stock. We will email you pick up instructions. Pick up hours are Mon to Fri 7 am to 3:30 pm. To use this option please select Canada from the region selector in the top right of the page and choose "Local pick up" at checkout, discount will be applied automatically.

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