All North American orders ship from Toronto. We offer limited free shipping in the lower 48 states and Canada. Please read the shipping conditions carefully. We do our best to find the best shipping solution each time but we reserve the right to refuse free shipping to any location and refund your purchase.
Please note that we are strongly encouraging our customers to order all chimney components at the same time when ordering the stove. A $25 shipping charge will be assessed on all order that do not include a stove.
In USA we ship directly to residence. Liftgate service is included. You will NOT pay for any import duties or taxes. The carrier will call you prior to delivery. Delivery is curbside only, the driver will not move the stove into the house or around the property. Please note that we are unable to provide this service to select remote destinations such as some areas in Montana, northern California, mountain Colorado, national parks, islands off the cost of USA etc. In this case we will contact you with an alternative shipping arrangement: usually this will be an offer to pick up from the nearest freight terminal or to ship to a business location near you. Of course you will have an option to cancel for a full refund if we cannot find a suitable shipping arrangement.
In Canada most stoves can usually be shipped directly to residence for free. Clarity Double and the Salamander Range are usually shipped to the nearest fright terminal. We use terminals in the cities below:
...and some others. If there is no terminal sufficiently close to you we will quote for residential delivery with liftgate. Of course you will have an option to cancel your purchase for a full refund if shipping costs are too high.
If the stove is in stock please allow up to 3 weeks for delivery in US & Canada. If the stove is not in stock we will put up a notice on the product page with an estimated delivery time.
You can pick up any stove for a CAD $150 discount from our warehouse in Vaughan, ON. Please allow at least 24 hours for the stove to be ready for pick up, as long as it's in stock. We will email you pick up instructions. Pick up hours are Mon to Fri 7 am to 3:30 pm. To use this option please select Canada from the region selector in the top right of the page and choose "Local pick up" at checkout, discount will be applied automatically.